Warranty conditions

At VANN, we believe in quality and durability. Our products are designed to last a lifetime, and we fully support this with our warranty terms. Please read these terms carefully before submitting a warranty claim.

Our Guarantee

Lifetime warranty
Ultimate bottles, Ultimate shakers, stainless steel coffee cups, 3.8L water jugs, and stainless steel children's cups are covered by a limited lifetime warranty against manufacturing defects. Defects within normal and appropriate use are eligible for repair or replacement. Where available, we use replacement parts to resolve defects.

100% Satisfaction Guarantee
We offer a 21-day satisfaction guarantee on all our stainless steel products. If you're not satisfied with the quality, functionality, or style of your product, you can contact us within 21 days.

Important conditions

Warranty conditions:

• Broken or leaking caps: If a cap is broken, do not send the bottle to us. Please fill out a warranty claim and include a clear photo of the defect. If you do send the bottle to us, you will be responsible for the return shipping costs.
• Loss of insulation: Check the insulation by pouring boiling water into the bottle and feeling the outside after 5 minutes. Heat spots indicate a defect, which warrants replacement.
• Shipping Damage: Products damaged upon delivery are eligible for replacement. Please contact our customer service within 48 hours.
• Product Customizations: Bottles with engravings or customizations cannot be replaced.

Exclusions from the warranty

Our warranty covers manufacturing defects only and does not apply to:

• Damage due to improper use, cleaning or modifications.
• Wear and tear from daily use.
• Damage caused by unforeseen circumstances, such as fire or natural disasters.

Warranty on accessories

Accessories

Accessories such as sleeves, carrying straps, bottle bags, cleaning products, straw stickers, caps, protective covers, and other parts are not covered by our lifetime warranty. These products are covered by a limited warranty against manufacturing defects for three months from the date of purchase.

Manufacturing defects include defects such as cracks, breaks, or deviations in functionality that arise during normal and appropriate use.

Wear and tear from everyday use or damage from misuse is not covered by the warranty.

Replacement parts
Replacement parts, such as caps or straws, can be purchased through our website. We do not offer a warranty on replacement parts unless they are defective upon receipt.

Repairs or replacements
If a warranty claim is approved, we will replace the accessory or part with the same model. If this is not available, we will offer a comparable option of equal value.

Warranty Conditions for Water Filters and Filtration Systems

Warranty Period and Coverage

• Water filtration systems (such as the RO G3P800 System and the Hot Water Dispenser with Water Filter):
• These systems come with a limited 2-year warranty from the date of purchase, which covers manufacturing and material defects under normal residential use.
• Replacement Filters (such as Activated Carbon Filters and Reverse Osmosis Membrane Filters):
• These filters come with a 6-month warranty against manufacturing defects.
• The warranty does not cover normal wear and tear or reduced performance due to use.

Exclusions

The warranty does not apply to defects or damage caused by:

• Incorrect installation or use not in accordance with the instructions provided.
• Use of non-genuine VANN parts or filters.
• Neglect, improper maintenance or failure to replace filters in time.
• Commercial or non-domestic use.
• Accidental damage, misuse, modifications, or external factors such as flooding or fire.

Maintenance and Replacement

• To ensure optimal performance, filters should be replaced regularly according to the recommendations in the user manual.
• Failure to follow recommended maintenance may result in reduced performance and may void the warranty.

Warranty claim procedure

• Reporting a problem: Please contact our customer service within 30 days of discovering a defect.
• Documentation: Please provide us with proof of purchase and, if possible, photos or videos of the problem.
• Return Instructions: If a return is necessary, you will receive specific instructions.
• Assessment and Action: After inspection, we will determine whether repair, replacement, or another solution is appropriate.

Limitation of Liability

• VANN is not liable for any indirect, incidental, or consequential damages arising from the use of our products.
• Our maximum liability is limited to the original purchase price of the product.

VANN is not liable for any damage, loss, or expense arising from a defective product, except as required by law.

• Warranty claims will only be honored for products purchased through https://vannbottles.com/

This warranty does not affect the consumer's statutory rights as set out in applicable law.

Claims process

1. Submit your claim:

Complete our warranty form at https://vannbottles.com/pages/contact .

1.  Judgement:

We will assess the claim and contact you within 24 hours.

1. Returns:

If you are asked to return the product, you will receive specific instructions.

1. Replacement or repair:

If approved, you will receive a new product in the same size and color. If this one is no longer available, we will offer a comparable replacement of equal value. Custom-made products cannot be reproduced for replacement.

Business orders
Products purchased for commercial purposes, such as bulk orders, are not covered by our standard warranty. Please contact us for custom terms.

Contact
Do you have questions about our warranty terms or want to file a claim? Contact us at https://vannbottles.com/pages/contact . We're here to help.